DELIVERY POLICY

FREE SHIPPING WITHIN PENINSULAR MALAYSIA
1.Free shipping will be applied at checkout when you purchase above RM400 at www.g-h.store
This promotion is ONLY applicable for orders and deliveries within Peninsular Malaysia.
2.Once the parcel is shipped out from our warehouse, delivery will take between 3 to 5 business days*.
3.Gamers Hideout reserves the right to change the terms and conditions at any time without further notice.

EAST MALAYSIA, UP TO 50% OFF SHIPPING
1.East Malaysians, enjoy up to 50% lower shipping rate when you purchase above RM400 at www.g-h.store.
*** Items excluded: Gaming Chair , Gaming Table , Monitor , Television
2. This promotion is ONLY applicable for orders and deliveries within East Malaysia.
3. Once the parcel is shipped out from our warehouse, delivery will take up to 7 business days*
* Due to the on-going global impacts of COVID-19 pandemic, shipping to East Malaysia may be delayed.
*** Below RM400 shipping charges will be based on the total actual weight or the total dimensional weight, whichever is higher.

STANDARD SHIPPING
1. Your order is received and we will process all confirmed orders within 12-24 hours.
2. And a pre-generated tracking number will be sent to your registered email.
3. Your preferred courier service company (Best, GDex, etc.) will come over to pick up your order from our Gamers Hideout warehouse.
4. You should receive your order within 2-3 working days during the non-peak season.
5. Please expect slight delays for additional 1-2 days to deliver your orders during peak season.
Disclaimer: Peak season – public holidays, shopping festivals (1111, 1212, etc.)

GH RIDER
1. For all orders placed before 3PM on WEEKDAYS, your order will be processed and our GH riders will deliver your order between 3-8PM within the same day.
2. For all orders placed before 1PM on WEEKENDS, your order will be processed and our GH riders will deliver your order between 2-6PM within the same day.
**Due to the Covid-19 pandemic, please expect slight delays for your orders to be delivered.

EXPRESS DELIVERY (GRAB, LALAMOVE etc.)
1. For all orders placed before 3PM on WEEKDAYS, your order will be processed within 1-2 hours.
2. For all orders placed before 1PM on WEEKENDS, your order will be processed within 1-2 hours.
3. After your order is processed, our team will inform you via email to arrange your own express delivery to collect your order from our Gamers Hideout warehouse.
4. Pick up location: GH warehouse (near Mailbox@Dataran Prima, below Yulong Bioenergy)
Full address: No. 29-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.
5. Pick up operation time:
10AM – 6PM (Monday – Friday)
10AM – 2PM (Saturday -Sunday)

SELF-PICKUP
1. For all orders placed before 3PM on WEEKDAYS, your order will be processed within 1-2 hours.
2. For all orders placed before 1PM on WEEKENDS, your order will be processed within 1-2 hours.
3. After your order is processed, our team will inform you via email to collect your order from our Gamers Hideout warehouse.
4. Pick up location: GH warehouse (near Mailbox@Dataran Prima, below Yulong Bioenergy)
Full address: No. 29-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.
5. Pick up operation time:
10AM – 6PM (Monday – Friday)
10AM – 2PM (Saturday -Sunday)