DELIVERY POLICY

MINIMUM SPEND RM500 GET FREE SHIPPING (ONLY WEST MALAYSIA)
1. Get FREE DELIVERY within Peninsular Malaysia when you purchase above RM500.
2. Spend between RM0.01-RM499.9 : RM5 (shipping fees)
3. Once the parcel is shipped out from our warehouse, delivery will take between 3 to 5 business days*.
4. Gamers Hideout reserves the right to change the terms and  conditions at any time without further notice.

EAST MALAYSIA
1. Once the parcel is shipped out from our warehouse, delivery will take up to 7 business days*.
2. Gamers Hideout reserves the right to change the terms and conditions at any time without further notice.

STANDARD SHIPPING
1. Your order is received and we will process all confirmed orders within 12-24 hours.
2. And a pre-generated tracking number will be sent to your registered email.
3. Your preferred courier service company (Best, GDex, etc.) will come over to pick up your order from our Gamers Hideout warehouse.
4. You should receive your order within 2-3 working days during the non-peak season.
5. Please expect slight delays for additional 1-2 days to deliver your orders during peak season.
Disclaimer: Peak season – public holidays, shopping festivals (1111, 1212, etc.)

GH RIDER
1. For all orders placed before 2PM on WEEKDAYS, your order will be processed and our GH riders will deliver your order between 3-8PM within the same day.
2. For all orders placed before 11AM on WEEKENDS & P. HOLIDAYS, your order will be processed and our GH riders will deliver your order between 2-6PM within the same day.

CLICK & COLLECT
1. For orders placed before 2PM on WEEKDAYS, your order will be processed within 1-2 hours.
*High demand orders will take 48 hours to process, regardless of the time order is placed.

2. After your order is processed, our team will inform you via email to collect your order from our Gamers Hideout warehouse.
*Strictly for buyer to pickup only
*All orders must be collected within 15-days from the date of receiving the notification for collection.
*For all orders not collected after 15-days will be automatically cancelled and forfeited, there will be no refund issued for the purchase.
3. Pick up location: GH warehouse (next to Fulry@Dataran Prima, corner lot)
Full address: No. 39-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.
4. Pick up operation time:
11AM – 7PM (Monday – Friday) [Except for Public Holidays]
*Orders placed on Weekends/Public Holidays will be processed the next working day.

Nationwide Free Shipping

DELIVERY POLICY

MINIMUM SPEND RM500 GET FREE SHIPPING (ONLY WEST MALAYSIA)
1. Get FREE DELIVERY within Peninsular Malaysia when you purchase above RM500.
2. Spend between RM0.01-RM499.9 : RM5 (shipping fees)
3. Once the parcel is shipped out from our warehouse, delivery will take between 3 to 5 business days*.
4. Gamers Hideout reserves the right to change the terms and  conditions at any time without further notice.

EAST MALAYSIA
1. Once the parcel is shipped out from our warehouse, delivery will take up to 7 business days*.
2. Gamers Hideout reserves the right to change the terms and conditions at any time without further notice.

STANDARD SHIPPING
1. Your order is received and we will process all confirmed orders within 12-24 hours.
2. And a pre-generated tracking number will be sent to your registered email.
3. Your preferred courier service company (Best, GDex, etc.) will come over to pick up your order from our Gamers Hideout warehouse.
4. You should receive your order within 2-3 working days during the non-peak season.
5. Please expect slight delays for additional 1-2 days to deliver your orders during peak season.
Disclaimer: Peak season – public holidays, shopping festivals (1111, 1212, etc.)

GH RIDER
1. For all orders placed before 2PM on WEEKDAYS, your order will be processed and our GH riders will deliver your order between 3-8PM within the same day.
2. For all orders placed before 11AM on WEEKENDS & P. HOLIDAYS, your order will be processed and our GH riders will deliver your order between 2-6PM within the same day.

CLICK & COLLECT
1. For orders placed before 2PM on WEEKDAYS, your order will be processed within 1-2 hours.
*High demand orders will take 48 hours to process, regardless of the time order is placed.

2. After your order is processed, our team will inform you via email to collect your order from our Gamers Hideout warehouse.
*Strictly for buyer to pickup only
*All orders must be collected within 15-days from the date of receiving the notification for collection.
*For all orders not collected after 15-days will be automatically cancelled and forfeited, there will be no refund issued for the purchase.
3. Pick up location: GH warehouse (next to Fulry@Dataran Prima, corner lot)
Full address: No. 39-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.
4. Pick up operation time:
11AM – 7PM (Monday – Friday) [Except for Public Holidays]
*Orders placed on Weekends/Public Holidays will be processed the next working day.