GH Rider: Latest between 3PM-8PM on Mon-Sun.
**Due to pandemic and roadblocks, there could be delays in deliveries till 10PM.
Standard Shipping: Minimum 2-3 working days.
Express / Drive thru: Please wait for our team to contact you when your item is ready to collect.
Click here for more order details.
As soon as your order is ready to be shipped out we will send you a shipment confirmation email along with the delivery information and a tracking number to track your order online.
For all ready stock orders placed before 3PM, you will receive the order on the same day. However due to the pandemic and roadblocks, please expect a delay in deliveries till 10PM.
Click here for more Same Day Delivery details.
Self-collect (Drive-thru) service is available, you can either pick up your order from our outlet or our HQ warehouse.
Click here for more self-collect details.
We strive to process orders as quickly as possible. But we will try to accommodate any order changes. The quickest way to get a hold of us is by calling our customer service at +6016-2991681. Please be sure to let us know your order number and what changes need to be made. We will notify you as soon as possible, before your order is processed.
Once your order is packed, it will be shipped out within 24hrs.
Delivery charges vary depending on the shipment choices.
You can see the shipping fees on the checkout process before the payment is made.
Within west Malaysia, any purchase made above RM400 will be applicable for free shipping.
While for east Malaysia, any purchase made above RM400 will be applicable for 50% lower shipping cost.
Click here for more free shipping details.
All pre-order items will be shipped out on the release date.
You can easily change your shipping address on your account. You just need to login and click “my account” and “addresses” and edit. You can also change the shipping address during the checkout process if you need.
Pace is another type of payment method that you may choose to pay for your order in a 3 months instalment. You need to download the mobile app & register an account with Pace. Some verifications are required in order for them to set your credit limit. Once registered, then you may proceed with your purchase on our webstore & select the Pace option upon the checkout page of your order.
For the Pace instalment plan, both credit and debit cards can be used. However, for debit cards please ensure that the online transaction feature is activated and the account has sufficient balance for the monthly deduction of the payment in order to prevent any late fee charges.
Kindly check out with your order first and once you select Pace as your payment option in the checkout page, you’ll be redirected into Pace payment gateway and in that page, you may key in the voucher code to redeem.
For payments using Pace instalment plan, we will proceed with the order and ship it out once the first payment is approved.
Gamers Hideout is here to assist you in any case you are not entirely satisfied with your purchase.
You have 7 calendar days to return an item from the date you received it. The returned item shall fulfill our criteria in order to be eligible for a return:
• Unused and in the same condition that customers have received it.
• In the original packaging.
• Must have the receipt or proof of purchase.
Click here for return/refund policy.
Once we have received your returned item or the refund has been approved according to your issue, we will then send you an email notification of receipt of your refund. The refund process will take up to 7 working days, and it will be issued to your credit card (or original method of payment).
Click here for return/refund policy.
Gamers Hideout ensure our products are warranted against manufacturing defects.
Click here for warranty policy.
All our products have a certain warranty period, however in any case you feel that you would like a longer warranty period – we do offer our Gamers Protection Plan (GPP) for a nominal additional fee.
Click here for more GPP details.