The Nintendo Switch - OLED Model is an upgraded version of the original Nintendo Switch system, featuring a larger 7-inch OLED screen, enhanced audio, increased internal storage, and improved battery life for extended play sessions.

To set up your Nintendo Switch, simply connect it to a power source and follow the on-screen instructions. Navigating the user interface is intuitive, and you can easily access games, settings, and other features. Click here for the full guide for first time setup!

You can view our step-by-step guide here.

The Nintendo Switch offers a wide range of games, including popular titles from various genres such as action, adventure, sports, puzzle, and more. You can explore here to see our selection of Nintendo Switch games.

Yes, you can connect the Nintendo Switch to a TV or Monitor for a larger screen gaming experience. Simply dock the console into the docking station provided and connect it to your display using an HDMI cable.

To download games on the Nintendo Switch, you can access the Nintendo eShop directly from the console. From there, you can browse through the available games, select the ones you want, and download them to your console. Updates for games can be downloaded automatically when connected to the internet.

No, the Nintendo Switch comes with two detachable controllers called Joy-Cons, allowing you to play up to 2 players right away. However, if you want to play with more than 2 players simultaneously, you can purchase additional Joy-Cons separately here.

The Nintendo Switch automatically saves your game progress. You can manually save your progress in most games by accessing the in-game save feature or by using the console's suspend or sleep mode.

While the Nintendo Switch comes with detachable controllers called Joy-Cons, additional accessories may enhance your gaming experience. Popular accessories include a Pro Controller for a traditional gaming feel and carrying cases for portability. Check out our Nintendo Switch accessories here to enhance your gaming experience.

Connecting the Nintendo Switch to the internet is simple. From the console's home screen, access the System Settings, select "Internet," and follow the prompts to connect to your Wi-Fi network.

Yes, the Nintendo Switch offers parental controls that allow you to manage and restrict content for younger players. You can set playtime limits, restrict access to certain games or features, and enable content filters to ensure a safe and enjoyable gaming experience.

Absolutely! You can conveniently select the "Click and Collect" option at your preferred outlet. It's important to note that if your chosen outlet is out-of-stock for your item, our dedicated Customer Service team will reach out to you promptly to help arrange an alternative pick-up location.

Yes, rest assured that all prices and promotions are consistent between our outlet and webstore.

Certainly! When you visit any of our outlets, our friendly staff will be more than happy to assist you with the BNPL (Buy Now, Pay Later) option. Enjoy your shopping experience!

If you encounter a region mismatch while trying to claim a game code, you can easily resolve it by changing the region of your Nintendo Switch through the official Nintendo website. Simply adjust the region to your desired location and then proceed to claim the game code without any issues.

Your digital code will be sent to the email address associated with your purchase. Kindly check your email inbox, as the code will be reflected there once your payment has been successfully processed.

We offer the following delivery options:

• Same Day Delivery: Your order will be delivered between 3 PM and 8 PM, Monday to Sunday.

• Standard Shipping: Please allow a minimum of 2-3 working days for your order to arrive.

• Click & Collect: Once your item is ready for collection, our team will contact you. Collection hours are from 11 AM to 6 PM, Monday to Friday (excluding Public Holidays).

For more detailed information about your order, please click here.

Once your order is ready for shipping, we will promptly send you a shipment confirmation email. This email will contain all the necessary details, including the delivery information and a tracking number. You can use this tracking number to conveniently track the progress of your order online.

For all orders of ready stock items placed before 2 PM, you will receive your order on the same day. To enjoy this convenient service, simply place your order before the specified cutoff time.

For more detailed information about our Same Day Delivery service, please click here.

Absolutely! We offer a convenient self-collect (Drive-thru) service for your orders. You have the option to pick up your order from either our outlet or our HQ warehouse, based on your preference.

For more detailed information about our self-collect service, please click here.

We understand that sometimes changes are necessary, and we'll do our best to accommodate your request. To ensure a prompt response, we recommend contacting our customer service team directly at +6016-2991681. Please provide your order number and specify the changes you'd like to make. We will make every effort to notify you before processing your order.

We strive to ensure that your order is processed quickly. Once your order is packed and ready, it will be shipped out within 24 hours.

The delivery charges vary depending on the available shipment choices. To view the specific shipping fees applicable to your order, you can proceed to the checkout process. The shipping fees will be displayed before you make the payment, allowing you to review them before completing your purchase.

You can enjoy FREE DELIVERY within Peninsular Malaysia on orders above RM500. By meeting this minimum purchase requirement, you will be eligible for complimentary shipping.

For more detailed information about our free shipping policy, please click here.

Rest assured that all pre-order items will be shipped out on the official release date. You can anticipate receiving your pre-order promptly once it becomes available.

Certainly! You have the option to change your shipping address by accessing your account. Simply log in, navigate to the "My Account" section, and click on "Addresses" to edit your shipping address. Alternatively, you can also make changes to the shipping address during the checkout process if needed.

We offer various convenient payment options, including:

• Credit cards: We accept Visa and MasterCard for secure online payments.
• Online banking: You can make payment through online banking services provided by selected banks.
• E-wallets: We accept popular e-wallets for seamless transactions.
• Buy Now Pay Later: We offer the option to use Buy Now Pay Later services such as Grab, Myiou, and Atome for flexible payment arrangements.

Choose the payment method that suits you best during the checkout process.

We accept credit cards issued by all major banks in Malaysia. You can use any credit card issued by these banks to make a payment for your order.

At Gamers Hideout, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not entirely satisfied, our return policy is designed to assist you.

You may return an item within 7 days from the date of receipt, provided it meets the following criteria:

• The item is unused and in the same condition as when you received it.
• It is in its original packaging.
• You must provide the receipt or proof of purchase.

For more detailed information about our return and refund policy, please click here.

Once we have received your returned item or approved the refund according to your specific issue, you will receive an email notification confirming the receipt of your refund. The refund process typically takes up to 7 working days. The refunded amount will be issued back to your original method of payment, such as your credit card.

For more detailed information about our return and refund policy, please click here.

At Gamers Hideout, we stand behind the quality of our products and provide warranty coverage against manufacturing defects. For detailed information about our warranty policy, please click here.

All our products come with a specific warranty period. However, if you desire an extended warranty period, we offer the Gamers Protection Plan (GPP) for a nominal additional fee. To learn more about the benefits and coverage provided by GPP, please click here.