Return & Refund Policy

Thank you for shopping at Gamers Hideout!

At Gamers Hideout, rest assured we've got your back if your purchase falls short of satisfaction. Any issue must be reported to us within 7 working days of receiving the order. Before you rush to request a return or refund, chat with our friendly customer service team. We're here to help you level up your experience!

 

Criteria Eligible For Returned/Refund:

1. Did not receive the order
2. The received order is incomplete, such as missing products or quantities.
3. Received the wrong product (e.g. different from what was ordered)
4. Received a damaged, defective product (e.g. dented, scratched, shattered)
5. Received a faulty product (e.g. malfunction, could not work as intended)

 

Returns

1. Customers have 7 calendar days to return an item from the date they received it.
2. To be eligible for a return, the returned item must be:

• Unused and in the same condition that customers have received it.
• In the original packaging.
• Must have the receipt or proof of purchase.

1. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.
2. If the returned item does not satisfy the requirements above may not qualify for a refund.

 

Refunds

1. In any event Gamers Hideout is unable to fulfill the customer’s order, we will issue a full refund to the customer.
2. In any case customers would like to withdraw or cancel their order due to personal reasons (e.g. change of mind) after the order is confirmed, RM15 will be charged for administration fees.
3. For customers who paid via Buy Now Pay Later scheme (Grab BNPL, Pace, Atome, Myiou), in any case customers would like to withdraw or cancel their order due to personal reasons (e.g. change of mind) after the order is confirmed, RM25 will be charged for administration fees.
4. For customers who paid via Buy Now Pay Later scheme (Grab BNPL, Pace, Atome, Myiou) that have incurred a processing fee, the processing fee will NOT be refunded if orders are cancelled due to personal reasons (e.g. change of mind).
5. Once the refund application is approved, Gamers Hideout will initiate a refund to the customer’s original method of payment.
6. Customers will then receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Digital Codes Refund

• Unless otherwise specified, Digital Goods purchased are non-refundable, non-transferable, and non-exchangeable.

 

TCG Policy

We want to make sure you have all the details you need before you purchase from us. Here are a few things to keep in mind:

1. All the trading card game packs you buy from us come directly from the manufacturer, sealed and untouched. We don’t open or tamper with any packs.
2. Each pack is a mystery! The cards inside are completely randomized by the manufacturer, so every pack is a surprise.
3. Because the contents are randomized, we can’t promise which cards you’ll get. It’s all part of the fun, but it also means we can’t take responsibility for what’s inside.
4. Once you’ve made your purchase, it’s final. We can’t offer refunds or exchanges on trading card game packs.

We hope this clears things up! If you have any questions, feel free to reach out to our customer service. Happy collecting!

 

Pre-owned Items (Consoles & Games)

1. Packaging of Preowned Games and Consoles: Some preowned games and consoles may not include the original box and packaging. 
2. Return Policy: Customers have the option to return or exchange games or consoles within 7 days if the items are defective.
3. Warranty Policy: All preowned games are covered by a 7-day warranty, and consoles are covered by a 1-month warranty, starting from the date of purchase.
4. Sanitization: All preowned games and consoles undergo sanitization before being sold to customers.
5. Region: Preowned games may come from various regions. Customers may receive different regions unless they specify their preference at the time of purchase.
6. Sales Final: All sales of preowned games and consoles are final, except as provided in the Return Policy section for defective items.
7. Modification of Terms : These Terms and Conditions may be modified or updated periodically.
8. A refund for the return postage fee will not be provided if the return is due to a change of mind.

 

*Refunds For Returned Items Will Only Begin Processing Once We Have Received The Physical Return Parcel And A Quality Check Is Completed To Determine Whether To Approve Or Reject The Return/ Refund Requested*

Gamers Hideout reserves the right to deny any refund or return request if the items/products do not meet our Return & Refund Policy guidelines.