Frequently Asked Questions

During checkout, you can select the "Same Day Delivery" option if eligible. If the option doesn’t appear, it means your location or the item's location isn’t eligible for same-day delivery.

Eligibility depends on proximity to the item's location, and our cutoff times are 2 PM on weekdays and 11 AM on weekends and public holidays.

Alternatively, you can choose self-pickup and arrange your own rider to collect the item once it’s ready.

*Same Day Delivery is applicable for Klang Valley only.

Sure! On the checkout page, you'll see both shipping and pickup options. Simply select "Pick Up," and it will display a list of outlets where the item is available. If your chosen outlet doesn't have the item in stock, our Customer Service team will promptly contact you to arrange an alternative pickup location.

You can cancel your order through our Customer Service Team as long as the item(s) haven’t been packed or collected (for Pick-Up orders). Once packed and shipped, cancellations are no longer possible. If you still wish to cancel at that point, you must return the item unused and in its original packaging, either to one of our outlets or by post.

*Cancelation fee applies.

Certainly! When you visit any of our outlets, our friendly staff will be more than happy to assist you with the BNPL (Buy Now, Pay Later) option. Enjoy your shopping experience!

Your digital code will be sent to the email address associated with your purchase. Kindly check your email inbox, as the code will be reflected there once your payment has been successfully processed.

You can follow the step-by-step guide here: CLICK LINK

Yes, you can connect the Nintendo Switch to a TV or Monitor for a larger screen gaming experience. Simply dock the console into the docking station provided and connect it to your display using an HDMI cable.

Yes, the Nintendo Switch has parental controls. You can use them to set limits on playtime, block specific games or features, and even apply filters to keep gaming safe and fun for younger players.
Follow this guide on how to set up here: CLICK LINK

If you encounter a region mismatch while trying to claim a game code, you can easily resolve it by changing the region of your Nintendo Switch through the official Nintendo website. Simply adjust the region to your desired location and then proceed to claim the game code without any issues.