Shipping, Returns & Refund Policy

Thank you for shopping at Gamers Hideout!

At Gamers Hideout, rest assured we've got your back if your purchase falls short of satisfaction. Any issue must be reported to us within 7 working days of receiving the order. Before you rush to request a return or refund, chat with our friendly customer service team. We're here to help you level up your experience!

 

Shipping Policy

Standard Shipping

1. Order Processing:

   • Orders placed on weekdays (Monday to Friday) will be processed within 12-24 business hours.
   • Orders placed after 2 PM on Friday, or on weekends and public holidays, will be processed on the next working day.

2. Shipping Confirmation:

   • Once your order is ready to ship, a pre-generated tracking number will be sent to your registered email.

3. Delivery Timeframe:

   • Typically, orders are delivered within 3-5 working days during non-peak seasons.
   • During peak seasons (e.g., public holidays, shopping festivals like 11.11, 12.12), please anticipate slight delays of an additional 1-2 days.

Same Day Delivery

1. Weekdays:

   • Orders placed before 2 PM will be processed and delivered by our GH riders between 3-8 PM on the same day.

2. Weekends & Public Holidays:

   • Orders placed before 11 AM will be processed and delivered by our GH riders between 2-6 PM on the same day.

Shipping Areas

• West Malaysia:

  • Enjoy free standard delivery within Peninsular Malaysia for purchases above RM500.
  • Once dispatched, delivery typically takes 3 to 5 business days.

• East Malaysia:

  • Once dispatched, delivery may take up to 7 business days.

 

Returns & Refunds Policy

Eligible Reasons for Return/Refund:

1. Non-receipt of order.
2. Incomplete order (e.g., missing products or quantities).
3. Incorrect product received (e.g., different from what was ordered).
4. Damaged or defective product received (e.g., dented, scratched, shattered).
5. Faulty product received (e.g., malfunctioning, not working as intended).

Return Guidelines:

1. Return Period:

   • Customers have 7 calendar days from the date of receipt to return an item.

2. Eligibility Criteria:

   • Items must be unused and in the same condition as received.
   • Items should be in their original packaging.
   • Proof of purchase (receipt) is required.

3. Inspection & Approval:

   • All returned products will undergo thorough inspection to determine eligibility.
   • Items not meeting the above criteria may not qualify for a refund.

Refund Guidelines:

1. Order Fulfillment Issues:

   • If Gamers Hideout is unable to fulfill your order, a full refund will be issued.

2. Customer-Initiated Cancellations:

   • For cancellations due to personal reasons (e.g., change of mind) after order confirmation:
     • A RM15 administration fee will be charged.
     • For payments made via Buy Now Pay Later schemes (e.g., Grab BNPL, Pace, Atome, Myiou), a RM25 administration fee will apply.

3. Processing Fees:

   • For Buy Now Pay Later payments, any processing fees incurred will not be refunded if the order is canceled due to personal reasons.

 

Note: Gamers Hideout reserves the right to modify these terms and conditions at any time without prior notice.

Contact Us

For any further questions or assistance regarding our Shipping & Returns Policy, please reach out to our customer service team.